Sr Manager|Pega Marketing

Description

The IT Operations Authority provides expert knowledge to identify, drive and deliver the changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone s IT products and services in line with Customer Services Management strategy. Responsible for assigned tasks through managing the IT lifecycle for all end-users.The IT Operations Authority focusses on operation, administration and maintenance of assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to Senior IT Operations Manager.

Job Responsibility
• Assists, advises and delivers on the IT Operations plan to enable the achievement of the Technology strategy;
• Drives the delivery of the appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;
• Works effectively with colleagues to deliver the required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
• Identifies IT Operation trends, suggests improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
• Contributes to resource planning to meet overall requirements and ensure the effectiveness of the area;
• Understands the needs through preventative maintenance, improved efficiency and optimized applications and supports the end-to-end projects that improve customer and employee satisfaction;
• Drives activities in support of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
• Maintains solid relations and works closely with development teams, technology peers and vendors to provide support and cooperation in planning, implementing and testing new services and new features;
• Uses best practice knowledge to understand team priorities and resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
• May provide informal guidance to junior staff.

Skills

Monitor and Diagnose

Incident Response

Dev Ops

Security

Software Engineering

Automation and Robotics

Cloud

Data Analytics and Insights