Job Description
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Purpose of the Role: Supports Managers in the administration of Marketing plans and/or forecasts.
Job Responsibilities:
• Understand the profile, preferences, history and revenue potential of each segment in the portfolio.
• Collaborate with Product and marketing teams to conceptualize and implement initiatives to drive portfolio growth, cross – sell and retention targets.
• Consultative engagement with the objective of maximizing the value of the Card and demonstrate share shift.
• Develops & manages a close relationship with cross functional teams within American Express such as Product, Marketing, World Service, Travel & Lifestyle, Credits and Risk.
• Provide a friendly, efficient consultative service that engages customer with the service & optimizes revenue opportunities by proactively anticipating customer requirements & building brand loyalty.
• High level of Customer service and engagement orientation.
• Excellent oral and written communication skills.
• Outstanding listening skills and capacity to articulate effective actions based on identified needs and profile.
• Ability to build a highly engaged relationship with a High Value Premium customer portfolio.
Functional Skills/Capabilities:
• Communication Skills.
• Advanced servicing orientation.
• Handling multiple conversations.
• Good product and process knowledge.
• Ability to handle and resolve difficult conversation.
• Good selling ability -sales mindset.
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
