Technical Service Specialist

The Position

Position Title: Technical Service Specialist

Reporting to: Technical Support Manager

Location: Patna

Role and Responsibilities:
• Responsible for installations and commissioning
• Responsible for call logging and closing
• Responsible for customer trainings
• Responsible for breakdown/Preventive maintenance
• Responsible for 1st Line Application support
• Management of the IPC Compliance
• Responsible for the submission of the annual maintenance contract
• Responsible for payment collection
• QMS Adherence
• Reporting – MIS
• Managing the Team of Contract Engineer (as applicable)
• Development of Team and Effective People Leadership as demonstrated by Leadership Commitments
• (if applicable)

Education & Experience:

Education - B.E / Diploma in Technical

Experience - Minimum - 2-5 and 5-8 years’ work experience

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.

Roche is an Equal Opportunity Employer
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