Customer Support Voice

Job details
Job Type
Full-time

Full Job DescriptionJob listing Job details

Job Information

Industry

Operations

Work Experience

1-3 years

City

Gurugram

State/Province

Haryana

Country

India

Zip/Postal Code

122016

Job Description

Position Overview:

NoPaperForms is in a search of potential candidates who shall be responsible to handle the basic level of customer queries related to our Product through Calls, Chat, Emails, and Tickets. The position requires understanding the customer's problem accurately, following the established procedures to investigate and resolve the problem, and communicating with them. You would be working in a multi-tasking environment working on multiple customer services and back-office operations at the same time.

The position shall be responsible for:

Managing inbound/ outbound calls/ emails/ chats in a timely and efficient manner

Resolving customer queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats

Keeping records of all conversations in our contact center database in a comprehensible manner

Consistently meeting and exceeding quantitative and qualitative targets

Identify bottleneck, call out issues, own up customer issue/track & provide resolution

Working within the team and with other functions to resolve Customers issues effectively

Sharing process improvement ideas and suggestions with the team’s leadership to improve the customer experience

Requirements

Positions Must-haves:

High School/Graduation Degree

Relevant work experience of around 6 months - 2 years

Good verbal and written communication skills and active listening

Ability to multitask, prioritize, and manage time effectively

Prior ticketing/ query management experience would be a value-added advantage

Fair knowledge of MS Excel and Word

Highly trainable, quick learner, adaptive to gravitational changes in the organization

Benefits

Why Join Us?

Being a part of the NPF family, you get a chance to work with the "Zabardast Game-Changing Team" who has the passion and belief for solving for the customers.

A great working environment with a clear vision and orientation