IT Service Desk

Location: Bangalore, Gurgoan

Responsibilities

· Provide technical assistance and support for incoming queries and issues related to computer systems, networks, software, and hardware

· Maintain daily performance of computer systems

· Assist with training other staff members on diagnosing and resolving problems; continuously improve training methodology

· Help write, edit and revising training manuals for new and updated software and hardware

· Respond to and monitoring alerts and resolving or escalating as appropriate

· Diagnose system errors and other issues

· Run reports to analyze common complaints and problems

· Install or change software to fix issues

· Perform security vulnerability scans and run associated reports when directed

· Assist with infrastructure project related tasks as needed

Competencies

· Professional level verbal, written, and time management skills

· Ability to “switch gears” from one project to another efficiently

· Microsoft Office 365 expertise

· General knowledge of information security

· Good customer service and communication skills

· Ability to take direction and learn on the job to further enhance skills

Requirements

· BE in Computer Science Engineering or equivalent

· 4+ years in an IT support role

· Intermediate Windows and OS X knowledge

· Ability to diagnose and fix problems quickly and efficiently

· Experience with mobile device integration to Exchange via ActiveSync

· Solid understanding of Active Directory strategies and deployments, including daily management tasks and group policy

· No travel required but must be available for shift work