Customer Relationship Manager

CASA Customer Relationship Manager Job Description Template

Our company is looking for a Casa sales manager to join our team.

Roles Responsibilities
• Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options;
• Develop strategies for more effective sales, both individually and as part of a team;
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers;
• Promote specific products as directed by upper management;
• Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review;
• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed;
• Inform leads and customers of current promotions and discounts;
• Source and work customer referrals;
• Maintain positive business and customer relationships in the effort to extend customer lifetime value;
• Self-improve continuously by way of experience and manager feedback.

Requirements
• Excellent interpersonal communication skills, both verbal and written;
• Sales-driven, results-driven, and target-driven attitude;
• Impeccable customer service skills;
• Ability to create and deliver client presentations, especially power points and/or white papers;
• Motivated, driven attitude;
• Aptitude for persuasion and negotiation;
• Expert in time management;
• Organized work ethic;
• Proven track record in sales environment;
• Ability to meet and/or exceed monthly and quarterly sales quotas.

Educational Qualifications
• Graduation/ MBA with 6 months to 3 years of work experience.

This job is provided by Shine.com