Customer Service Representative

Job Description

Customer care executives ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience.

Customer Care Executives are usually hired by ITES/BPO organizations so that they work for their clients who have outsourced their business, or by companies themselves.

Almost every industry is in a need customer care executive to manage queries from their customers.

Job Responsibilities

A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.

The only aim is to ensure customer satisfaction by fulfilling their requirements.

Should be confident in troubleshooting any such emerging queries and maintaining high standards.

Develops a strong relationship with their customers and generates trust with an open and interactive communication.

Acquire and validate information and providing it to the customers with full efficiency.

Document or maintain records of each and every interactions with the customers for future evaluation.

Setting up customer accounts and provide relevant information to them.

Follow the procedure, guidelines provided and implement it while troubleshooting queries.

Skills Required

Should be excellent with their communication skills

Should have the ability to interact with foreign clients.

Should also have strong presentation skills.

Strong analytical skills and be able to manage time effectively.

Should be able to multi-task.

This job strong demands for good interpersonal and problem-solving skills.

Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Education: 12th, UG,PG, Any graduate

Experience: Freshers-3 Years