Senior Operations Manager

Job Role & Responsibilities This role involves contributing to day-to-day operation and delivering required Quality and delivery numbers. You will have to perform the following responsibilities:

● Should handle overall operations of the center and to ensure that all the needs of the client are met, while taking care of the needs of employees.

● Leading and delivering complex client engagements

● Should able to provide excellent customer service

● Should conduct daily briefing sessions with Operations Manager, Assistant Operations Manager, Team Leaders(TLs) and assign them targets on a daily basis.

● Should conduct skip level meetings with Operations Manager, Assistant Operation Manager, TLs, and agents

● Implement and oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance.

● Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary. ∙

● Should prepare weekly, monthly, quarterly & annual reports and present it to the ● Management and Stakeholders.

● Attrition Management Education Qualification: Any Graduation / Post Graduation Competencies Required

● Proven work experience as a team leader or supervisor

● In-depth knowledge of performance metrics ● Good Computer skills, especially MS Excel & MS PPT

● Excellent communication and leadership skills

● Good Analytical and Logical Skills.

● Organizational and time-management skills

● Decision-making skills

● Strong problem-solving, troubleshooting skills

We are looking for compete who have good knowledge and experience of ITes Industry with there base roots from Bhilai, Chhattisgarh will be a added advantage