OYO
Call centre Process Expert
₹ Check with seller / month
✓ Actively Hiring
📍 Gurugram
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
🔒 Your Data is Safe
⭐ Trusted by 5 Lakh+ Jobseekers
Job at a Glance
- Category
- Telecaller
- Location
- Gurugram, Haryana, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- OYO
- Status
- Open & Active
Job Description
Job Responsibilities :
Process Governance
· Ensure process maps and workflows are in place and validated regularly
· Identify and mentor top-down improvement projects basis Process Governance reviews
· Understand the end-to-end process flow
· Drive end to end Call Centre Metrics
· Handle Outsourced CC Partner.
· Ensure metrics & reporting activities are seamless
· Review Data Collection Plan for any gaps
· Random audit on metrics to identify and curb any improvement opportunities/inefficiencies
· Comfortably using MS Office
Process Governance
· Ensure process maps and workflows are in place and validated regularly
· Identify and mentor top-down improvement projects basis Process Governance reviews
· Understand the end-to-end process flow
· Drive end to end Call Centre Metrics
· Handle Outsourced CC Partner.
· Ensure metrics & reporting activities are seamless
· Review Data Collection Plan for any gaps
· Random audit on metrics to identify and curb any improvement opportunities/inefficiencies
· Comfortably using MS Office
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