RBB|PB|SERVICE

Customer services
Ensure quality customer service is delivered
Recording complaints as per the specified process
Resolving all complaints received (self, branch, other units) within the stipulated TATs
Ensure appropriate customer communication on closures & copy of that to be filed.
Preventive complaint management
Asking for feedback from customers, who may not be complaining
Promoting all direct banking channels and ensuring that the customer is utilizing the same
Check back on recent customers registered to DBC channel and give any specific help required
Responsibility of opening the customer account within the TAT.
Operations
Ensure certification of documentation required for opening and maintaining customer accounts
Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
Maintaining Tatkal kits as per laid down process
As a locker custodian ensure that locker allotment and all other related operations is as per prescribed process
o Includes managing standing instructions
Submission of daily e-schedule indicating the third party sales done
Updation of CRM for the asset leads generated
Updation of weed-out database on the portal
Ensure KYC norms are adhered to at all points of time
Ensure that 5-S norms are adhered to for individuals workstation
Opening of accounts under smart account mode