Grassroots
Customer support
₹ Check with seller / month
✓ Actively Hiring
📍 Bengaluru
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
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⭐ Trusted by 5 Lakh+ Jobseekers
Job at a Glance
- Category
- Customer Care Executive
- Location
- Bengaluru, Karnataka, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Grassroots
- Status
- Open & Active
Job Description
Responsibilities
• Daily processing of calls received and outbound calls within assigned turnaround time
• Awareness of the client’s business, operational activities, and processes
• Adaptable to learn new processes, concepts, and skills
• Develops and maintains documentation
• Escalates issues and seeks advice when faced with complex issues/problems
• Minimize customer complaints and escalations by providing exceptional service and call control
• Keep process, technical, operational and sales knowledge (of self) maintained/updated
Skills
• Reliable, proactive approach to entrusted tasks
• Written and spoken ability to communicate in English for organizational interaction
• Fluent spoken ability to communicate in English and Hindi
• Working knowledge of MS Excel, MS Office
• Good presentation skills
• Flexibility to work in rotational shift and offs
Qualifications
Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable
Experience: 0 - 6 months industry experience
Package- As per Industry standards
Work from office
• Daily processing of calls received and outbound calls within assigned turnaround time
• Awareness of the client’s business, operational activities, and processes
• Adaptable to learn new processes, concepts, and skills
• Develops and maintains documentation
• Escalates issues and seeks advice when faced with complex issues/problems
• Minimize customer complaints and escalations by providing exceptional service and call control
• Keep process, technical, operational and sales knowledge (of self) maintained/updated
Skills
• Reliable, proactive approach to entrusted tasks
• Written and spoken ability to communicate in English for organizational interaction
• Fluent spoken ability to communicate in English and Hindi
• Working knowledge of MS Excel, MS Office
• Good presentation skills
• Flexibility to work in rotational shift and offs
Qualifications
Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable
Experience: 0 - 6 months industry experience
Package- As per Industry standards
Work from office
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