International Customer Service

Job description
Position Title: Customer Success Associate

PURPOSE OF POSITION:

Candidate will be responsible to handle the queries and complaints from Australian customers

PRIMARY DUTIES AND RESPONSIBILITIES:

Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.
Provide clients with information relating to smoke alarm legislations in various states and territories.
Provide quotes and information to clients relating to upgrading their smoke alarm system.
Responsible for accurate and efficient processing of new property lists.
Responsible for accurate and efficient processing of client and technician work orders
Responsible for accurate and efficient processing of client invoices
ELIGIBILITY:

Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Proven customer support experience or experience as a Client Service Representative
WORK CULTURE:

Work from office.
5 days a week with 2 rotational off
Rotational Shifts (Australian Timings)
Job Function: Operations
Job Type: Full Time
Experience: 0 to 1 Year in International BPO
Job Location: Gurgaon, India
Work Model: WFO Only
Shifts: +hrs (As per Roster)
Working Days: 5 Days Working 2 Rotational Week Offs
Qualification: Graduates Only
Salary: 27K - 2+K CTC + Performance Bonus
Interview Rounds:

HR Round
Re-Screening Round
Operations Round
Client Round
Note: All rounds will be held over the Zoom video call