Virtual Relationship Manager | Team Leader VRM | Leading Bank

Bank Payroll- Team Leader jobs in Thane Call +022157571 Anjali

email - hyflyhr+@gmail.com

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Team Leader Inbound Thane

Job Designation: Team Leader / Team Manager- (Inbound Credit Card)

Job Grade: Deputy Manager-M3

Department: Customer Experience Center

Process- Voice

Work Locations: Mumbai-Thane -West (Wagle Estate) Location.

Payroll: This is Permanent Bank Payroll job(non BPO)

Salary Package: Annual CTC of Rs.5.00 to 7.00 Lac per annum plus performance based high Incentives.Plus PF, Gratuity and Mediclaim Insurance cover (as per policy).

Education Qualification: Minimum Graduate with any stream Or

Post Graduate with any stream.

Experience: Must have at least 5.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only.

Eligibility Criteria
• Excellent communication skills Verbal Written
• Flexible to work in day shift including Sunday holidays.
• Male Female both can apply with maximum age limit of 35 years.
• Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers.
• Flexible to work 24/7 for male and For Females 7AM till 8PM) including Sunday holidays.

Job Description
• Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
• Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
• Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
• Manage escalated customer calls (complaints) with end-to-end resolution.