CRM | Customer support executive

Full Job Description
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We are hiring CRM - Customer support executive for our client for Mumbai location.

Job Location: Andheri West, Mumbai,Maharashtra .

Job Type: Full Time/ Regular/ Permanent.

Benefit: PF/Health Insurance/ESOP/Yearly Bonus.

Number of openings : 20

Work from office only | Day Shift Only

Job Description:

Roles Responsibilities:

Handle inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues, and provide solutions..
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Desired Candidate Profile

Immediate Joiners
Fresher & Experience both can apply
Bachelor’s Degree.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language.
Salary Range: 2 LPA to 3.5 LPA CTC

Job Type: Full-time

Salary: ₹16,000.00 - ₹27,000.00 per month

Schedule:

Morning shift
Supplemental pay types:

Overtime pay
Shift allowance
Ability to commute/relocate:

Mumbai, Mumbai Suburban - 400053, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Required)
Customer service: 1 year (Required)
Language:

Hindi (Preferred)
English (Preferred)