International BPO

Process Training Manager

Check with seller / month
Ranchi, Jharkhand, India BPO Jobs Active
Actively Hiring Ranchi Full Time
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Job at a Glance

Category
BPO Jobs
Location
Ranchi, Jharkhand, India
Salary
Check with seller
Job Type
Full Time
Company
International BPO
Status
Open & Active

Job Description

Top MNC in Ranchi

Hiring Process Training Manager

Must be a tenured Deputy Manager Or Manager on Papers(Training)

Interested candidates can call at or mail cv at simmi@jobsexpert.in

Roles & Responsibilities

 Identify and assess future and current training needs through job analysis, career paths, annual

performance appraisals and consultation with line managers

 Draw an overall or individualized training and development plan that addresses needs and expectations

 Conduct effective induction and orientation sessions

 Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them

 Develop/ enhance the current training methodologies/ framework

 Resolve any process related opportunities and tailor training programs as necessary

 Maintain a keen understanding of training trends, developments and best practices

 Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

 Schedule training sessions, organizes information cascade and other interventions for team

 Review existing training materials and manuals to determine appropriateness and relevance and update accordingly

 Work with managers to address learning issues, instruction problems, or new educational needs

regarding specific employees or departments
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