Customer Support Executive

TELEPERFORMANCE JD

(WORK FROM OFFICE ONLY)

Interview Process of Amazon SSNA:

Steps Process to be followed :-

Step 1 HR Round

Step 2 Operations Round (Zoom Call)

Job Description:

o Minimum Qualification (Graduation) (Fresher/Experienced)

o Comfortable working in Night Shifts with excellent English communication skill for International Voice Standards.

o 6 days working & 1 rotational week off (6 week off in a month)

o Should have all relevant documents o Versant min. 58 to qualify for o Salary: 27k CTC, 23k In-Hand

Important/ Mandatory Note:

 Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.

 Night Shift is mandatory as the team works 24x7.

 To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.

 Test is not compatible on mobile phone.

 Post receiving the link the assessment must be completed within 24 hrs.

 It is mandatory to have excellent English communication skill to be eligible

Versant threshold:

Client AMAZON

Process Seller NA

Skilset Blended

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required Communication Skills:

• Excellent communication skills (written and verbal) • Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

Good comprehension skills – ability to clearly understand and state the issues customers present

• Ability to concentrate – follow customers issues without distraction to resolution

• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response

• Work successfully in a team environment as well as independently. Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Ability to quickly and effectively prioritize work time in various departments to meet business need

• Ability to maintain composure in highly escalated situations

• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications Required

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
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