Territory Service Manager

Job description

Responsibilities:
1. Dealer Business growth profitability:
a) Improve service business of dealer by taking counter measures to increase free service redemption and overall service inflow.
b) To improve service operational efficiency in workshop to improve profitability.
c) Diagnose critical technical issues.
d) Sale of Service business enabling instruments like Assurance penetration etc.
2. Improve CSI Score:
a) Improve CSI through service process audit take corrective actions to improve service standards at dealership.
b) Improve the capability level of dealer s service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skillscustomer satisfaction, updating of knowledge through SIB.
c) Recover dissatisfied customers take corrective actions.
d) Implement recall policies as applicable.
3. Product Quality
a) Product feedback to be given regularly to HO to improve product quality.
4. People Effectiveness:
1) Ensure the availability of trained manpower across the network
2) Control attrition.

Looking from 2Wheeler Industry

Experience : Minimum 4 Years

Job Type: Full-time

Salary: ₹37+,824.65 - ₹1,500,000.00 per year

Benefits:

Health insurance
Schedule:

Morning shift
Ability to commute/relocate:

Kanpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)