Operations Executive

Role/Responsibilities:

Managing Customer Service Field Team / Support techniciansAttending customer calls and complaints professionallyCoordinating with the client, production team, sales & marketing team, billing team, store & despatch, team, and managementProactively monitoring of VTS devices through dashboard/MIS/Web AppPlanning new installation and maintenance of faulty devicesEnsuring implementation of installation & maintenance plansDriving a team of onsite and offsite customer support field techniciansConducting customer trainings on VTS front-end operations/reports generations.GPS Data AnalysisUpdating Information SystemsReporting Progress / Status to customer and other concerned@EONOther relevant activities related to VTS Operations

Essential Skills:

Customer handlingTeam / Field Staff ManagementPlanning & Scheduling of teamworkGood verbal & written communication skillsActive problem-solving skillsAbility to handle pressureExpert in Word, Excel, and Google Map Desired SkillsKnowledge of Telecom/Vehicle ElectronicsClient call & complaint handling

Job Types: Full-time, Regular / Permanent

Salary: ₹225,000.00 - ₹325,000.00 per year

Benefits:

Flexible schedulePaid sick timeProvident Fund

Schedule:

Fixed shift

Supplemental pay types:

Overtime payPerformance bonusQuarterly bonus

Ability to commute/relocate:

Industrial Area, Mohali - 160071, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

Customer support: 2 years (Preferred)

Language:

English (Preferred)

Work Location: One location

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