Desktop Support Technician

About Stralynn

Stralynn is a rapid growth digital transformation start-up headquartered in San Jose, California, USA, with offices in Canada and India. We provide services of business technology assessments and business process transformations, scaling from simple to more mature enablement. We provide our customers, which include fortune 500 organizations, with a diverse array of top-notch digital business services, customized to provide multi-X EBITDA and growth agility. Our workforce includes a collection of highly skilled digital transformation experts and industry leaders like Alpna Doshi.

If you’re looking to join an ambitious start-up looking to make a lasting imprint in digital transformation, then Stralynn may be the spot for you! We’re in a rapid growth phase and looking for top talent. At Stralynn, you'll get to join a team of hardworking digital transformation experts and use your expertise to help us build out our core groups and knowledge.

Job Summary:

Stralynn is seeking a motivated, results oriented Desktop Support Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. The ideal candidate is technically proficient and carries an eager attitude, thorough professionalism, and solid communication skills.

Duties/Responsibilities:
• Responding to client support requests for desktop, data, and server management.
• Desktop Support – Providing hardware, software, network, and server support for mostly Windows and some Mac devices
• Support Ticket Management – Managing the EUC queue
• AD and Exchange Provisioning – Maintains users, groups, and DLs
• Installing and upgrading operating systems and computer software
• Traveling to the client’s location or connecting via a remote link.
• Support for standard software issues (Isolate system issues) diagnose standard software.
• MAC IOS & Azure AD experience is required
• issues and report hardware issues to respective Supplier.

Education/Certifications:
• College degree in Engineering, MIS, CIS, or related discipline
• 2-3 years hands-on experience in desktop support.
• BPO/L1 Support experience.
• Experience in global organizations/MNC’s

Experience/Skills/Abilities:
• Very good communication skills required.
• Ability to handle global customers.
• Effectively documents and publishes role and team responsibilities and repeatable processes
• Improves processes and introduces superior technology
• Takes initiative to learn and perform Senior IT Engineer core duties