Account Relationship Manager|Catholic Faith Technologies

Account Relationship Manager-Catholic Faith Technologies
Nelnet Community Engagement - Orissa
Job details
Job Type
Full-time
Remote
Full Job Description
What are we looking for?
Catholic Faith Technologies is hiring for an Account Relationship Manager. The person hired for this role will be responsible for building and maintaining relationships with Catholic dioceses, parishes, and national Catholic organizations utilizing our learning and member-engagement platforms.

Catholic Faith Technologies is a part of the Nelnet Community Engagement (NCE) team. At NCE, we believe in the power of community-minded organizations. We create the tools that drive engagement and insights that organizations need to grow. Our strategy includes delivering customized mobile apps, communication, online giving, and online learning. We help schools/churches (under our aware3 & CFT brands), corporations (under our CD2 brand) & nonprofits engage and grow their communities through technology.

This position is full-time and is inherently fully remote (but if you’re near one of our hubs in Kansas City, Denver, Fort Worth, Lincoln, or Providence and would like to come into an office some days, that's cool too). The salary range for this position is in the $50,000-$70,000 range, depending on experience.

Education:
Minimum of 4-year degree (or equivalent), preferably in business, technology, education or related field.
Experience:
1. 3+ years of professional experience working in sales, account management, or customer service.
2. Experience working in a religious or educational institution, a plus.
3. Experience working in training or professional development preferred.
What you'll be doing
Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest, and open dialog) to maintain and enhance relationships with clients.
Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure CFT is meeting their needs.
Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by CFT.
Actively participate in the evaluation of new product client requests, working closely with technical support to understand the breadth and limitations of the client product solutions.
Meet monthly or quarterly with enterprise clients and serve as a client's main point of contact for all issue resolution.
Leverage relationships to expand client usage of CFT solutions and the number of CFT solutions utilized by exiting clients.
Collaborate with internal teams (software development, content implementation, etc.) to escalate and solve client concerns.
Prioritize development requests among the diversity of client needs.
Document and maintain up to date client records in Salesforce, Microsoft Teams, etc.
Collaborate with Customer Success and Customer Service staff across CFT to provide superior customer experiences.
Oversee client inquiries through the Zendesk support queue.
Manage multiple small to medium enterprise clients or large organizational clients.