Operations Technician

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

AM-MD- MS Exchange Administrator

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the most affordable possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems

The opportunity

Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies.

This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same.

Knowledge sharing and training of team members

Your Key Responsibilities

Traditional MS Exchange Server Administration and Infrastructure Administration.

Office 365 package administration (PowerBi, Power Apps, Yammer, Stream).

Active Directory Administration.

Possess strong troubleshooting capabilities.

Follow ITIL defined processes such as incident, problem and change management that are established within the organization.

Participate in project activities where requested relating to migrations, build outs and other infra related areas

Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution.

Skills And Attributes For Success

To qualify for the role, you must have
• Analytical ability in supported core technologies for large user bases
• Sound judgment and tact
• Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed)
• Strong teaming, organization and time management skills
• Excellent communication skills - written / verbal skills
• Cross cultural awareness
• Knowledge of ITIL method processes
• Ability to manage strategic vendors like Microsoft support and Microland support.
• Willingness to share knowledge and should be able to impart classroom / hands on training to others in system