Customer Support Associate

Qualifications:

Previously had direct ownership for the relationship with your customers and been responsible for ensuring they are satisfied with the service provided; you’ll be able to talk through lots of examples of difficult situations with customers that you were instrumental in resolving – ensuring customer satisfaction and retention.Have a good accent and exposure to international clients specifically USA good understanding of managed services and project delivery.Ideally, experience working with customers of all sizes and a mix of sectors.Proven and demonstrated ability to build great relationships with customers – leading to growth in those accounts and to those customers acting as references and advocates for you with their peers.Experience of managing and meeting commercial targets.

Requirements:

Adaptable – able to change tact or approach to ever changing circumstances with a proven ability to prioritise and planAn Influencer – you will drive behaviours and results in others at all levels and across the organisation regardless of reporting lines behind our ‘customer advocacy’ approach.Commercially focused – you understand the nuances of revenue retention and growth, without compromising our margins.Collaborative – you don’t operate in silos; you break them down and make connections. Empire-building is not your thing.A Listener – You listen to your customers and to the people working with those customers and you should always look out for opportunities to enhance the experience of your customers or for ways to help them.Creative – You’ll be flexible in your thinking, something following the right processes the answer, and sometimes there just isn’t a process for the scenario.Empathetic – You can see the Customer’s perspective and one’s perspective, and find the middle ground.Challenging – Sometimes the customer is right, and sometimes they are not – and you can spot the difference.Troubleshooting ability – You must have ability to adopt a systematic approach towards identifying and then solving a problem

Job Types: Full-time, Fresher, Regular / Permanent

Salary: ₹180,000.00 - ₹400,000.00 per month

Benefits:

Paid sick timePaid time offProvident Fund

Schedule:

Night shift

Application Question(s):

How many years have you worked in the US/UK process?Are you ready to travel to Thane? (Night shift 7:30 pm - 4:30 am)What is your current salary (in Lacs)?What is your expected salary (in Lacs)?