Chat Email Support Executive

About Company:

Digital Xpressions - We are a leading ITES and Software provider, headquartered in Canada with operations in India (Pune) . We provide Software and IT enabled services to our clients in USA & Canada by Latest Microsoft Technologies solutions. Digital Xpressions is specialized into IT enabled Services, Web Application development, Web Design ,Digital Marketing , Print Media , Product Development and Strategic IT Consulting.

Roles & Responsibilities:

The candidate will be responsible for handling user issues/queries over emails and chatsResponsible for handling customer queries over emails by replying to them with possible solutions.Replying to user's issues or queries via in a proficient and professional mannerHandling Chat queries related to post-sales and answering to usersCommunicating with sellers to receive updates about dispatches and deliveriesWorking within the timelines defined for responding to emails and chatsShould be able to handle and alleviate customer frustration and issues

Required Experience and Qualifications:

Skills Required:

Should be emphatic, courteous & always express a sincere desire to helpHaving experience in handling business emailsCapable of creating fluid sentences with impeccable grammarCandidate must possess the "Customer First" mentalityShould be a self-learner and highly self-motivatedEducation: Any Graduate/Post Graduate

The candidate Must have strong sales knowledge.

This position requires candidates to work in Night Shift. He/she will be required to adhere to strict work timings.
Should be able to speak English & Hindi fluently.

Interested candidate can contact HR on below-given details:

Send us your resume on whatsaapp No : ++1-XXXXXXXXXX

Required Experience and Qualifications
Educational Qualification - Any Graduate – with Computer Background (BCA/BCS/BE/B-Tech/MCA etc)

Good Communication skills0 to 10 Years of experience

Job Type: Full-time

Salary: ₹10,000.00 - ₹50,000.00 per month

Address

Digital Xpressions, #603 & 603, 6th Floor, A - Wing, Park Plaza,
Porwal Road, Lohegaon, Pune - 411047

Landmark
1. Next to Park Spring & Dead End of Porwal Road
2. Fitness Mantras, Cafe Love Bite, Durga Cafe

More info please visit our website
https://www.digitalxpressions.ca/

Job Types: Fresher, Regular / Permanent, Internship, Full-time

Salary: ₹+,677.23 - ₹50,000.00 per month

Benefits:

Cell phone reimbursementFlexible scheduleFood providedInternet reimbursementLeave encashmentPaid sick time

Schedule:

Day shiftEvening shiftNight shiftUK shiftUS shiftWeekend availability

Supplemental pay types:

Commission payJoining bonusOvertime payPerformance bonusQuarterly bonusShift allowanceYearly bonus

Ability to commute/relocate:

Pune, Pune - 411047, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work: 1 year (Preferred)

Work Location: One location