Product Support Engineer

Product Support Engineer - SaaS Products

About Cartrabbit

CartRabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. CartRabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:

Great learning environment

Flexible working hours

Opportunity to work in a Product company in a vertical B2B niche SaaS.

Responsibilities: Supporting Software Products

The job requires supporting software products for international customers in the US, UK, and Australia, who are native English speakers.Engage proactively with customers using the engagement model based on the model laid out by the company.Effectively communicate all products and their benefits to customer inquiries.Ability to showcase product solutions with the best product fit. Understand how eCommerce businesses workWork with internal cross-functional teams (product, marketing, etc) to ensure customers' issues/solutions are addressed effectivelyUnderstand the typical persona of customers from different countries.Create tools and documents that help customers to use our products effectively.Own two key metrics (Increase resolution rate & Customer Retention)Use customer engagement tools like (Freshdesk, Intercom, etc) (Training will be provided to get familiar with the tools)

Requirements:

Strong written and verbal skills in the English language - you should be able to speak and write in English fluentlyThe ideal candidate must be a graduate with English as Primary LanguageVery Strong written and verbal /communication skills (ESSENTIAL)Self-starter who can own ongoing product support programsAbility to report and share status on a timely / pre-defined intervalFlair communicates with customers proactively

Fresher candidates with excellent communication skills and who wish to start their career in a product/ technical domain are eligible for this position

Experience: 0 to 3yrs.

Job Location: Coimbatore (Work from office)

Job Types: Full-time, Regular / Permanent, Fresher

Salary: Up to ₹500,000.00 per year

Benefits:

Flexible scheduleFood providedHealth insuranceLeave encashment

Day range:

Monday to Friday

Shift:

Day shiftMorning shift

Application Question(s):

Strong written and verbal skills in the English language

Experience:

total work: 1 year (Preferred)handling international customers: 1 year (Preferred)

Work Location: One location

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