Technical Chat

Technical Support Engineer

 Hiring Freshers- BA/B.com/B.E/B.Tech (Any) for Technical Support Engineer

What you will have :

: Mandatory 1 – 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process.

: Excellent communication skills in English (both spoken and written).

: Typing speed - minimum 35 wpm with 100% accuracy.

: Willingness to work in 24 x 7 work environment.

: Working knowledge of internet and networking

: Basic to advanced knowledge of computers (software)

What you will do :

: TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.

: TSEs should have the ability to handle multiple chatssimultaneously.

: Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls

: Responsible for responding to customers in an efficient and professional manner.

: Meets expectations regarding productivity as defined by the process or manager

: Ensures compliance with all company and departmental policies, procedures, and Guidelines

Things to be noted :

: Flexibility to work extended hours with minimal notice during high volumes

: Working days: 5 days a week ( Rotational Shift) - Weekly off: 2 days (Rotational) and not necessarily (Saturday/ Sunday)

: It is work from Office and job location is "Banashankari - Bangalore "

Job Types: Regular / Permanent, Fresher

Salary: ₹100,000.00 - ₹300,000.00 per year

Schedule:

Rotational shift

Work Location: One location

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