Guest Relations Manager

Job & Responsibility

maintaining open lines of communication between staff and guests. Management.This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff.This also involves assessing employee performance.Guest relations managers ensure rooms are ready for guests before their arrival and check-in.Handling complaints: Things don't always run smoothly, so it's a guest relations manager's job to handle and resolve complaints and then follow up to make sure everything's back on track.Officers spend a great deal of time interacting with guests,it is important that they have strong communication, interpersonal and listening skills.They should also be aggressive problem-solvers and have the ability to manage crises successfully.

Job Types: Full-time, Fresher, Regular / Permanent

Salary: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Food provided

Schedule:

Day shiftEvening shiftFixed shiftFlexible shiftMonday to FridayMorning shiftRotational shiftWeekend availability

Ability to commute/relocate:

Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work: 1 year (Preferred)

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Application Deadline: 27/12/2026