Customer Support Executive

Specscart is one of the fastest growing online eyewear stores in the UK. A team of young professionals who are changing the eyewear industry. Specscart is a Britain born startup which is born to bring justice to the eyewear market by making eyewear a Fast-moving fashion accessory. A startup which is born to change glasses from being just an instrument for corrective sight into a fashionable accessory for daily wear. A fashion accessory that should be changed with the attire/occasion. Fashionable eyewear that has a place in your wardrobe. A fashion accessory that is intended to be your most ******** wearing. Unfortunately, it is limited to just 1(one) or maximum 2(two).

Since we’re constantly expanding, we need a Customer Support executive in our India IT HQ, who will offer excellent customer service and after-during order support. You will ensure that a standardised level of service is maintained for all customers and also to answer their queries promptly via chats and emails.

What are we looking for?

Ability to perform under pressureAbility to handle angry customersAbility to manage multiple things simultaneously related to the chat and emailsAbility to manage work without multiple instructions.Ability to respond to the incidents / issues reported by customers promptly through email, live chat & remote support.Must be smart enough to initiate the process when it's needed.

Roles and Responsibilities

In this role, you need to analyse and solve moderately complex problems.

You will be responding to the customer queries related to their orders, delivery, prescription and payments etc.

You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures.

The role requires a clear understanding of the strategic direction set by senior management as it relates to our customers and can directly affect our values proposition in business.

You will need to deliver performance, including throughput and quality as per defined metrics.

Your primary upward interaction is with a direct supervisor or UK team.

You will be provided with minimal guidance when determining methods and procedures on new assignments.

About us:

Specscart is the sweet spot for people who are passionate about making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our vision, and reach, for those actions to have a global impact.

Our vision and hard work has been well rewarded in the past year. Being the winners of Venture Further 2018 and The Albert Gubay awards 2017 has made us more reputable.

We are now looking at exponential growth in the next few months, and are building the team towards the same.

Benefits:

Salary: Negotiable (No bar for the right candidate)Six Days WorkingSunday fixed offJob Location will be 407, Om Shubham Tower, Near Fortis ****** Hospital, NIT, FaridabadImmediate JoiningNumber of Annual holidays, timely rewards and recognition.Opportunity to travel to UK in future for business aspects.

Job Types: Full-time, Fresher

Benefits:

Flexible scheduleLeave encashmentPaid sick time

Schedule:

Day shiftFixed shiftMorning shift

Supplemental pay types:

Performance bonus

Experience:

Customer support: 1 year (Preferred)

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