Service Desk Technician

Job Description:

Providing on-site/on-call technical support to various users/client organizations regarding specific operational/applications issues.
• Install new / rebuild existing PC’s and configure hardware, peripherals, services, settings, directories, storage, networks etc. in accordance with standards and project/operational requirements.
• Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.
• Testing new application releases/ patches or changes to the application environment.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to resolve any anomalies and to identify any possible intrusions.
• Monitor daily backup operations, ensuring all required file systems and system data are successfully backed up.
• Create, change, and delete user accounts per request.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Create and maintain operational, configuration, or other procedures.
• Maintain Technology room environmental and monitoring equipment.
• Implement and follow policies and procedures to ensure Sox Compliance.
• Coordinate with vendors and service providers and ensuring that they meet the service levels.
• Performing miscellaneous job-related duties as assigned.

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, ****** orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:
• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory