BPO Customer Care Collections Associate

In these roles you will be responsible for:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met

• Analyzing medical insurance claims for quality assurance

• Resolving moderately routine questions following pre-established guidelines

• Performing routine research on customer inquiries.

• Developing and