Vice President|AVP | Transition | BPO|ITeS

Role : Vice President/AVP - Transition

Location : Gurgaon / Bangalore / Hyderabad / Mumbai
• The incumbent will be responsible for Transition of Processes for the the outsourcing Business Vertical for the Organisation.
• May Lead a Team of Managers who will be involved in Transitioning business from the client to the offshore centers in india.

Rfp
• Working with Business Transition Head supervision, not directly responsible for output
• Gather inputs from SME as per discussion with Business Head.
• Create first level t-plan and cost, review with the Business Head and make changes as required
• Create summary view of cost as per requirement (by tower, by region, or any other cut)
• Draft responses to relevant RFP questions, all output reviewed by Transition Leader

During Transition
• Day-to-day transition planning management (including escalations and issues/risk management)
• Understand the transition plan, focus on timelines and assumptions, seek clarifications if any.
• Kept the project team aware of the Transition Plan.
• Track day to day tasks as per project plan (today + 5 working days typically)
• Validate output by functions before it's sent to customer example - Training plans, SOP tracker etc.
• Own completion of all tollgate deliverables including travel and site readiness
• Escalate pending activities as per escalation matrix for the project
• Maintain Action, issue, risk log and keep everyone updated about latest status
• Coordinate with customer PMO - dependencies, risks, issue logs
• Liaison with Change Manager / Leader for any overlaps in deliverables or reports
• Schedule calls as per governance matrix and prepare materials for calls as relevant
• Prepare toll gate docs and socialize for prep; make changes

Adherence To Transition Policies Procedures
• Create project on CMP tool, schedule CMP calls and drive closure
• Create project on Gentrac, maintain latest status of project
• Initiate Change Request as relevant and as discussed with TL
• Trigger VoC survey roll out post tollgate signoff, share scores with entire project team
• Keep TL apprised of any exceptions due to arise in Deal Book and act as guided for exception approval

Experience Qualification : MBA with 14+yrs of experience min 5+yrs experience into Transition for a Large Outsourcing Setup.

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