Hotel Management

Hotel Reservation Executive

Job Description

To deal and manage all individual and group reservation enquiries in an efficient and professional manner, ensuring the highest rates are yielded and the business is converted.

Responsible for responding to communications from guests concerning reservations by email and phone, including promptly processing any room charges, cancellations and modifications, whilst ensuring the relevant information is inputted into the hotel’s PMS system.

To support the team with daily reporting and ensuring that revenue and upselling is maximized at every opportunity.

To ensure an appropriate handover to the front office team of all necessary booking details.

Main Duties
• Manage telephone and email reservation enquiries in a prompt and professional manner and in accordance with Hotel standards, ensuring accuracy and attention to detail at all times.
• Process all room requests, changes, and cancellations and respond to guest questions and queries as appropriate.
• Identify guests’ needs and determine appropriate room type, availability and rate and accommodate and document special requests.
• Ensure guests are aware of all booking conditions including, the Hotel guarantee, special rates, and cancellation policies.
• Produce quotations and written confirmation to all clients and update amended bookings.
• Input rooming lists onto the PMS system and set up accurate billing accounts, process advance deposits on reservations, in accordance with Hotel accounting policies.
• Track future room availabilities on the basis of reservations.
• Ensure all bookings are guaranteed and no-show charges and late cancellation charges are applied where appropriate.
• Ensure the Hotel’s reservations policies and procedures are followed.
• Take responsibility and ownership of any issues or guest complaints, escalating any serious complaints to the HOD.
• Ensure every opportunity is taken to maximize revenue.
• Communicate information in a timely manner, regarding designated VIP reservations.
• Keep up to date on the selling status, rates, and benefits of all Hotel rate plans.
• Adhere to the Hotel’s credit policy and reservation coding protocols.
• Assist the Head of Department to develop room revenue and occupancy forecasts.
• Provide a timely and comprehensive handover to the Front Office team to ensure a thorough understanding of upcoming bookings.
• Undertake weekly administrative duties, including rate discount analysis checks, daily and weekly revenue reporting, reconciliation of rates to ensure maximum revenue is achieved.
• Willing to undertake any reasonable request made by management in any other areas of the Hotel.

Job Type: Full-time

Salary: ₹14,000.00 – ₹18,000.00 per month

Benefits:
• Commuter assistance
• Food provided

Schedule:
• Day shift
• Evening shift
• Morning shift

Supplemental pay types:
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:
• Koregaon Park, Pune – 411001, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
• Do you possess good communication skill both in written and verbal English?

Education:
• Bachelor’s (Preferred)