Front Office Executive

• Ensure Outstanding Guest Satisfaction at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 - ₹22,000.00 per month

Benefits:
• Food provided
• Paid time off
• Provident Fund

Schedule:
• Day shift
• Night shift

Supplemental pay types:
• Yearly bonus

Education:
• Bachelor's (Preferred)

Experience:
• total work: 1 year (Preferred)

Language:
• English (Preferred)

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