Customer Support Executive| Semi Voice Process Phone And Email

The primary responsibilities of a Customer Service Executive would be :
1. Answer calls professionally to provide information about products and services, take/ cancel
orders, or obtain details of complaints.
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints,
and comments, as well as actions taken. Process orders, forms and applications.
3. Follow up to ensure that appropriate actions were taken on customers’ requests.
4. Refer unresolved customer grievances or special requests to designated departments for further
investigation.
Skills
1. Customer Service Executive plays a critical role in providing an interface between customers
and the client company. ITeS companies look for candidates who have good communications
skills, interpersonal skills and can handle stress well.
2. The candidate should possess good listening skills, and the ability to think quickly, to make a
recommendation or solution to the customer’s problem.
3. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and
competencies that employers look for in a candidate are:
4. Good communications skills
5. Ability to listen and active problem solving skills
6. Good interpersonal skills
7. Ability to handle pressure
Location :: PUNE
CTC ::
12k to 14k in hand per month roughly (1.77 to 2 CTC)