Customer Support Executive

Work Location : Navi Mumbai India

Required work experience : 05 to 07 years

Job description

We are looking for smart, aggressive, enthusiastic, and self-motivated individuals who

can narrow their focus to continuous improvement and growth. The role will allow you to

contribute to the smooth running of the day to day operations through

continuous interaction with customers on queries and complaints.

Roles and Responsibilities

Manage large amounts of inbound calls/emails/chats in a timely manner
Follow communication scripts/templates when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our contact center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Requirements:

Graduate with minimum 05 years experience in a customer support role
Track record of over-achieving targets
Exceptional active listening, verbal and written communication skills
Proficiency with computers & software tools
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Ability to work remotely with minimal supervision
Education : Any Graduate with relevant experience.

Key Skills :

customer support, calls, follow-up, email, chat interaction,