Customer Support Representative

Troubleshooting technical issues.
Diagnose and troubleshoot software and hardware problems and help our customer install applications and programs.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills

Job Type: Full-time

Salary: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Paid time off
Schedule:

Rotational shift
Supplemental pay types:

Overtime pay
Performance bonus
Ability to commute/relocate:

Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)