Customer Support Associate

incoming queries, requests & complaints.
 Taking care of all inbound modes of communication: Email, Chat, Call, and
Social Media.
 Demonstrate good time-management skills and the ability to work
independently while using departmental resources, policies, and
procedures.
 Maintains acceptable performance metrics such as quality, productivity,
response time, resolution time, CSAT, and attendance.
 Liaise with other departments as required to resolve customer issues and
concerns. Building and developing knowledge and expertise on the process
to ensure compliance with relevant regulations.
 Work with the team to stay updated on product, and process knowledge
and be informed of any changes in company policies.
 Ensure customer requests/queries/complaints are effectively managed.
Logging issues at different project stages, customer complaints, and
escalations.
 Sales assist & business generating operations to ensure sales assist out call
is done to all leads received through various marketing and business
development activities via Inbound mode.

 Minimum 1-year experience in Customer Support function -
Chat/Email/Voice.
 Must be in Pune or willing to relocate to Pune.
 Preference for candidates who have been part of the escalations team.
 Excellent written & verbal communication skills in English and very good
typing speed.
 Ability to multitask, prioritize, be a team player, and a quick learner.
 Familiar with CRM systems and practices.
 Track record of over-achieving targets with ownership of the assigned
tasks.
 Ability to interact with a wide range of people across departments and
build strong positive relationships.
 Strong communication and presentation skills, the ability to make
complex, detailed information clear and actionable, as well as strong
influence management skills to gain alignment and commitment.
 You drive outcomes through, persuasion, negotiation, and building
consensus with external and internal stakeholders.
 Extensive experience in gathering and interpreting customer experience
information.
 Identifying customer needs and taking proactive steps to maintain positive
experiences. Quickly identify risks and develop mitigation plans.
 You have expert knowledge of tools like Google Sheets and MS Excel.
 Proficiency in MS Office.

No. of openings: 5

Experience: 1yr - 2yrs in BPO (mail/chat/voice process)

English comms: Excellent

Salary: 21k - 25k in hand

Job Location: Banner(Pune)

Job Types: Full-time, Regular / Permanent

Salary: ₹21,000.00 - ₹25,000.00 per month

Benefits:

Life insurance
Paid sick time
Paid time off
Schedule:

Day shift