Customer Support Executive

Role and Responsibilities
· Take care of back-end Sales operations at DHC
· Customer Query Handling through Email and Calls
· Feedback to customer on lead time and material availability
· Customer communication and grievance settlement and timely responses
· Assistance for Customer recoveries
· Maintaining Sales related records and registers
· Entering Master Data in the SAP System.
· Co-ordination with Purchase, Warehousing, Marketing and Finance team.
· Knowledge of Import and Export Documentation.
· Sales order Processing (Pick slip, DC, Invoices)
· Responsible for daily, weekly, monthly, quarterly reporting
Qualifications and Experience Requirements
· Graduate (B.Com , B Sc. Etc.) from a renowned University. Post graduate (M.Com / MBA) preferred.
· At least 2-3 years’ experience of working in Sales Dept. of a midsize Trading or Manufacturing unit
· Good working knowledge of any renowned ERP or similar system is necessary.
Other Requirements
· Good command over written and spoken English and Marathi
· Desired age group – Between 25 and 35
· Should be a resident of Pune.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)