Manager | Global HR Operations Payroll

Job Summary:

The new hire will be responsible for delivery of HR Services for ofi Singapore & Global Expats in areas of HR Administration, Payroll & Benefits, Global Incentive Scheme, and MIS – impacting the “onboarding to exit” lifecycle of an employee.

Job Description:
• Service delivery
• monitor the adherence to SLA’s and metrics
• ensure service quality standards are met and defect rates minimized
• Define and establish SOP/DTP and metrics for processes
• Drive projects to modify/improve existing processes
• Manage employee and senior management queries in areas of compensation, HR policies and procedures
• Manage HR and Payroll vendor relationships and ensure timeliness and quality of services provided by vendors
• Manage the team:
• Build, train, and manage a high performing team
• Ensure engagement within the tam and well-being of the team members
• Close collaboration with HR teams globally, and IT, Finance, Admin and others to manage dependencies in executing critical processes

Experience:

12-15 years in HR operations role in a mid to large sized operations

Competencies, skills & Education Qualification:
• Experience and familiarity with working with industry-standard HR systems – preferably SAP and SuccessFactors
• Well-versed with Microsoft Office Suite, particularly possessing advanced knowledge of spreadsheets and formulae using Excel
• Should have good analytical skills
• Good communication, interpretation, and comprehension skills
• Able to influence both external and internal stakeholders
• Able to deal comfortably with the uncertainty of change.
• Some of this will be in the nature of specific time bound projects and therefore the incumbent should be comfortable in a role with multiple priorities