Job Description
Job Description
Call center representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
Job Details
Organization Name: Vkalp
Post Name: Call Center Representative
Employment Type: Part-Time
Qualification: 12th Pass, Any Graduate
Industry: Private
Work Hours: 4 Hours
Job Experience : 0-1 Year
Salary: 12000/- To 15000/- Per Month
Location: Jaipur, Rajasthan, India 302020
About Organization
Vkalp Outsourcing Pvt Ltd. is a pioneer organization providing business process outsourcing services in industries like automobile, retail telecom, healthcare, technology, financial services, e-commerce, medical transcription, back-office services, etc.
Started as an organization to become a major supplier of human resources to various national and international BPO organizations, the company itself has become a major BPO in India. We have more than 1000 people working in various business verticals providing a fantastic customer support experience.
Vkalp offers services like Inbound customer support, Outbound customer support, Data Entry Services, Chat Support, Telemarketing, Email Support, Technical Help desk Services, etc. With over 18 years of experience in the business processes.
Responsibilities
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well read on company policies and the website for FAQs or policy-related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Requirements
Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command of the English language.
Skills
Strong computer skills
Excellent interpersonal communication skills
High level of professionalism
Must be available to work some holidays and weekends
Strong problem-solving abilities
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