Customer Care Executive

Full Job Description

Responsibilities
• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary

Requirements
• Call center or customer service experience preferred
• Freshers can apply
• Should Have fluent English
• Should have good communication skill
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services

Job Type: Full-time

Salary: From ₹40,000.00 per month

Schedule:
• Night shift

Ability to commute/relocate:
• Malviya Nagar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• English (Preferred)
• Hindi (Preferred