callcenterjob.co.in

Senior Training Manager | BPO

₹ Check with seller / month
📍 Jaipur, Rajasthan, India 💼 Telecaller ✓ Active
✓ Actively Hiring 📍 Jaipur 💼 Full Time
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Job at a Glance

Category
Telecaller
Location
Jaipur, Rajasthan, India
Salary
Check with seller
Job Type
Full Time
Company
callcenterjob.co.in
Status
Open & Active

Job Description

Hiring for Sr. Manger Training for Jaipur Location for International Voice Process.

Please find the job description below.

Role: Sr. Manager Training

Education: Candidate should be graduate in Any Stream.

Desired Skills:

Candidate has to be excellent in communication.

Candidate should be working as min 2 years Manager Training and handling team of trainers and Assistant manager- Training.

Looking for candidate from International BPOs only. Should have given training in International Voice or Chat domain for US or UK processes.

Should be Ok working for 247 Working Environment.

Roles and Responsibility:

Develop, implement, and monitor training programs within the organization.

Supervise technical training for staff.

Running Leadership, Soft Skills and Customer Service Training sessions

Creating roadmaps

Creating Induction Program for each LOB

Working closely with the Leadership team to create Process Flowcharts

Helping in designing of the training curriculum and rolling out training calendar for each month/quarter

Create testing and evaluation processes

Conduct performance evaluations

Provide performance feedback

Managing Trainers Performance

Salary: Up to + LPA

Please contact for interview

Shubham: ++1-XXXXXXXXXX

Email: hr@futureheights.co.in

THANKS
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