Walk|in for Technical Process Executive|Senior Technical Process

Job Title : Senior Process executive/ Senior Technical Process Executive (Voice) Experience : 1-2years(JL2A) CTC : INR3.5L max for JL2A/INR6L max for JL3 Job Location : Pune and Bangalore Qualification : Any Full time Graduates Shifts: 24/7 EDUCATION : Any full time graduations Job Description : Service Desk - Voice - Technical Process Executive/ Senior Technical Process Executive/Technical Process Specialist JL 2B/2A/3A Excellent communication skills CEFR :: B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared. Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting. Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH. 247 Shifts is mandatory. Drive locations: Pune :: Hinjewadi phase 1 No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi,Pune, Maharashtra 411057