AGM | Reg Service Collections Lead

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

VIBS Service

Job Level/ Designation

M2

Function / Department

VIBS

Location

Jaipur, Circle Office

Job Purpose
• To lead end to end service delivery life cycle for Mobility and IOT customers thereby ensuring benchmark levels for enterprise customers. To meet customer satisfaction level by meeting the committed delivery timelines with support from cross functional teams.
• Managing and delivering on the performance metrics for Acquisition, On Boarding and Service Support functions yielding higher CSAT and reduced Complaints and Calls/sub.

Key Result Areas/Accountabilities
• Ability to drive projects from scratch with a customer centric and a consultative attitude.
• Drive fresh acquisitions / migrations / MNP / Managed Mobility & Be-Spoke projects
• Governance and process adherence for effective project management
• Execute end to end operational processes & procedures for effective project delivery
• Ensure continual engagement with different stakeholders to meet timelines.
• Drive quality, audit initiatives and raise the benchmark continuously to improve customer experience.

Core Competencies, Knowledge, Experience