Software Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
• The Servicenow ITSM - Developer will be responsible for development of overall architectural designs, technical strategies and roadmaps for ServiceNow implementations.
• Meet with internal Product Owners to review stories and perform requirements gathering, design business process workflows, and process improvements.
• Provide expertise for ServiceNow, recommending and designing solutions to be implemented on the ServiceNow platform including instantiation of new modules as well as helping improve and streamline existing capabilities and applications
• Create and maintain detailed technical and user facing documentation.
• Transform business/functional requirements into detailed technical designs that represent actionable development tasks for himself & developers
• Responsible for coding, testing, implementing, maintaining, and supporting changes in the application.
• Ensure tool configuration consistency across development, QA, and production environments. Demos and prototypes as necessary in dev est env- prior to full deployment within the ServiceNow environment.
• Analyze ServiceNow and ServiceNow data for potential issues and provide support for resolution of issues. Recommend corrections to enhance system and application performance.
• Provide high-level estimations and guidance for work breakdown and related efforts.
• Support the design, development and configuration of a variety of areas including, but not limited to Service Portal, Incident, Service Catalog, Knowledge, Change, Problem, Hardware and Contract management, Reporting, and SLAs
• Design and build integrations between ServiceNow and other Business Systems
• Lead ServiceNow Product Release upgrades efforts along with the team. Interact with ServiceNow’s HI Customer Support for support and troubleshooting Product or Upgrade issues.
• Install, manage, and administer ServiceNow add-ons, plugins, and modules.
• Contribute in ongoing production support.
• Create process documentation and coach/mentor ServiceNow training to internal teams.