Credit Analyst

Job Description
• Collects past due and soon to be due receivables on accounts/portfolios assigned by calling, emailing, faxing customers globally
• Working on clearance and dispute resolution on deductions
• Manages the interface issues & New account set up activity.
• Assists the escheatment team with clearance of unapplied cash/credit notes
• Liaises with the AR Cash Application team to ensure payments received are applied accurately
• Liaises with plants, salespersons, plant finance team, customer support team, and others in the organization to resolve disputes on unpaid invoices
• Contacts and works with the EDI IT team to resolve issues with the EDI feeds related to invoices, shipment and payment notifications
• Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
• Participates in process improvement projects
• Communicates and negotiates effectively with external and internal stakeholders
• Understands the entire order to cash value stream and applies the knowledge to achieve results
• Documents new and existing processes. Updates documents as soon as improvements are made
• Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel

Job Responsibilities
• This position is to collect past due accounts receivables of Hydraulics operations in the North America region
• Resolve disputes and issues that result in non-payment
• Identify trends and analyze customer behavior to decide tactics/strategies to deploy to maximize collections
• Identify improvement opportunities to ensure maximum collections with minimal efforts

Background & Skills

Bachelors Degree Required (Business, Finance, Commerce)

2-5 years Business to Business Credit/Collection Experience

Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment

Effective business writing and professional communication skills

Experience Utilizing Oracle 11i/R12 Preferred

Experience utilizing Microsoft Office Suite, Internet, and related computer skills

Demonstrated Effective Customer Service Skills

Demonstrated Effective Negotiation Skills

Work independently, decisively and timely

Adapts to change, plans and prioritizes as required

Willing to work US hours (6pm to 3am IST)

Skills

Utilize quality tools/initiatives

Proficient in commercial sensitivity and business acumen

Demonstrates effective autonomous decision making within limits of authority

Demonstrates effective communication skills.

Demonstrates effective evaluation and problem-solving skills.