Production Printers Technician

install and configure the printer on the network.
• ordering and installing the components on the machine.
• assess the equipment to identify the source of the problem, suggest solutions and other corrective actions.
• attend to dispatch calls and follow up the dispatch procedures.
• maintain a positive relationship with the customers.
• attend the manufacturers training sessions and keep themselves updated with the technology advancements.
• servicing and repairing of the printers.
• perform hard drive wiping and data sanitization duties.
• Prior experience in handling Konica Minolta/Xerox/Canon printer repair and maintenance
• Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals
• Must be available to provide on-site servicing and rectify the major OEM printers
• Proper knowledge of Point of Sales (POS) systems
• Resolve problems with the desktops, laptops, and printers at the component level
• Record, upgrade and replace hardware and software systems
• Offer technical support for activities associated with the identification, prioritization, and resolution of reported problems
• Install and reinstall software packages and updates
• Be able to recognize, research, isolate, resolve, and follow-up on problems
• Handle all administrative aspects within the time limit
• Provide feedback that includes customer information and usage reports for the printer
• Must be able to solve problems, have excellent verbal and written communication skills, understand and interpret technical terms