Customer Service Executive |International BPO| | US Shift

Urgent #Job openings for #CustomerService #CustomerSupport #Executive #US #International #BPO #ITCompany in #Noida #Delhi #NCR

Job Title: Customer Success Executives - (Customer Service/ Customer Excellence)

Position Objectives: Provide application and service support for customers in US Customers.

Job Description and Responsibilities:-
• Manage incoming calls and emails and handle appropriate follow-up calls and emails
• Analyze customer data to improve customer experience.
• Create and manage help topics and documentations.
• Minimize the customer churn rate
• Respond to customer queries via live chat and email.

Qualification and Skills:-
• Freshers to 2 Yrs experience with good communication experience.
• You are very fluent in English (Spoken and Written)
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments

Timings: US Shift (+ pm - 6 am)

Company Profile: IT Service & Solutions Company

Job Types: Full-time, Regular / Permanent

Salary: ₹200,000.00 - ₹300,000.00 per year

Schedule:
• Day shift

Ability to commute/relocate:
• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Preferred)

Language:
• Fluent English (Preferred)

Shift availability:
• Night Shift (Preferred)
• Overnight Shift (Preferred)

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