Decisioning Architect| Associate Vice President

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Decisioning Architect
• We’ll look to you to participate in high-level architecture and design discussions to support customer propositions being built within our decisioning capability
• You’ll be supporting colleagues to deliver market-leading journeys that differentiate us from our competition
• This is an opportunity to gain excellent exposure as you maintain close working relationships across our bank
• We're offering this role at Associate Vice President level

What you'll do

As a Decisioning Architect, you’ll be managing the releases of propositions into our customer-facing system and the development and maintenance of our next best application, making sure we proactively meet customer needs.

You'll provide a seamless, personalised engagement across all journeys, making it simple and easy to build mutually beneficial relationships with our customers.

You’ll also be:
• Running the revision management process and making sure all code released into our customer-facing systems has passed testing and quality control processes
• Providing relevant analysis and design for all customisations or extensions potentially required in our current next best application
• Delivering technical support and guidance for the business user group to optimise our decisioning toolsets use, providing innovative solutions to designs
• Liaising directly with technical support areas for the resolution of any technical issues or queries
• Leading cross-team working groups in the development of Pega-enabled capabilities, understanding the requirements and maintenance of the overall decisioning capability

The skills you'll need

To succeed in this role, you’ll need extensive knowledge of Pega decisioning and Pega marketing, or an equivalent decisioning capability. You’ll also be trained on technical aspects of the Pega platform, and have Pega’s system architect certification or equivalent.

Additionally, you’ll demonstrate:
• A good understanding of analytical and database querying software, such as structured query language, statistical analysis systems and data visualisation software
• Knowledge of big data environments and Cloud environments
• An understanding of Adobe Web Analytics tools or similar
• Experience of coaching and developing less experienced colleagues, delivering through others and managing risks