E|Commerce Head

Organization Description: Jaipur Rugs is a social enterprise that connects rural craftsmanship with global markets through its luxurious handmade carpets. It is a family-run business that offers an exclusive range of hand-knotted and hand-woven rugs made using 2500 years old traditional art forms. The founder, Mr. Nand Kishore Chaudhary created a unique business model, which provides livelihood to the artisans at their doorstep. This changed the standard practice of involving middlemen to work with artisanal communities. The company currently has a network of over 40,000 artisans spread across 600 rural Indian villages in five states of India. It has an end-to-end business model, right from sourcing of wool to exporting a finished handmade rug.

The modern and eclectic collection of rugs, made using the finest wool and silk, has won numerous global awards and is currently exported to more than 45 countries with the US sales arm, Jaipur Living, Inc. located in Georgia, Atlanta.

JAIPUR Rugs is eager to welcome a go-getter with an analytical mind with strong business acumen to take up the role of E-Commerce Manager.

Location -Jaipur

Job Description -
• Driving the sales performance of the e-commerce platform
• Defining and ensure adherence to operational SOP for order fulfillment
• Proactively assesses, clarifies and validates customer needs
• Implement and utilize analytics to track customer shopping trends, identify assortment gaps and identify opportunities of growth
• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues
• Work closely with planning and warehousing teams in order to ensure smooth order fulfillment
• Brainstorm new and creative growth strategies
• Managing and executing promotional campaigns.
• Manage and work closely with cross-functional teams to drive the site experience
• Prepare, analyze & publish the MIS reports with key insights in sync to the current strategy and operational parameter.

Desired Background:
• Must have empathy, love and compassion as integral part of his/her self - then only the person will be able to lead the presented portfolio in its entirety.
• A firm believer and practitioner of organizational philosophy, values and culture so as to imbibe that in his/her day to day interaction with the customers

Knowledge and Skill Requirements -
• MBA in Sales/marketing with minimum 6 years of experience in managing E-commerce websites
• Good understanding of e-commerce frameworks with strong customer orientation mindset
• Self-starter mentality with the ability to manage multiple projects in a fast-paced working environment.
• Excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders
• Experience in lifestyle, home décor, furnishing or similar industry preferred