Customer Care Executive

• Job Location- Gurgaon, Haryana
• Salary Package – will discuss this after the interview
• Job Type- Full-time

Job Description

Making sales calls, continuously updating, and maintaining our CRM database. Essential Duties and Responsibilities:

- Make an outbound call to potential customers.

- Handle Inbound calls for questions about company product

- Handling customer questions, inquiries, and complaints.

- Respond to customer/Visitor queries through chat or email

- Search for potential customer phone number and reach out to him or her directly

- Update the information about potential customer in CRM database

- Follow up with potential customers on regular basis.

- Send Messages on social channels to secure time to discuss.

Skills Needed
• Good Convincing Power and Effective Communicator.
• Queries Handling and Ability to sustain a conversation.
• Highly organized and mature with respect to human relationships and can get the job done
• Be responsible for closure of issues at all steps in a customer requirement lifecycle
• Ability to provide a consistently high level of quality customer service.
• Timeliness and ability to adhere to assigned schedule segments.
• Positive attitude

Minimum Requirements

- Graduate or Non-Graduate with very good English-speaking skills

- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar

- Written Communications Spelling Skills, grammar, and legible handwriting

- PC Skills Prior experience with computers and/or data entry